DELIVERY

Your order will be fulfilled by Hugworld Cristalinas UK Limited, and timeframes stated apply to UK mainland only.

Packages to offshore Islands (including Channel Islands), Scottish Highlands or international may take longer to arrive.

If you would like international delivery, please contact us for details on pricing and timings, and we will do our best to meet your requirements.

Deliveries will be despatched within 24 - 48 hours, with deliveries using Royal Mail 48hr tracked service unless otherwise stated.

A tracking number will be sent, where available, to the email address or telephone number supplied on the order.

Royal Mail will then provide updates on delivery using text and email services

(Please note: any orders placed during a weekend or bank holiday will not be processed until the next working day)

Destination

Up to £14.99

Over £15.00

UK Mainland 

£3.50

FREE

Scottish Highlands and offshore islands

(including Channel Islands and Isle Of Man)

£3.50

FREE

Northern Ireland & Republic of Ireland

POA

POA

International

POA

POA

For any specific requests and delivery details, or to enquire about any products not currently available on the website please contact us before placing your order.

These prices are for a trial period only as we launch our UK online business, and are subject to change at the discretion of Hugworld Cristalinas UK Limited.

Shipping fees include handling and packing fees as well as postage costs.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

If you have any problems with your delivery, please contact us immediately.

Any damages or missing items must be reported within 72 hours following receipt.

Boxes are amply sized and your items are well-protected.